This week's guest for our In Focus series is Dimitris Manikis, President EMEA Wyndham Hotels & Resorts, who tells Katherine how Wyndham have navigated the storm this year with evidence of rebounding.
"It's all about retain, develop, serve: retain your customer base, develop your hotels and serve your customers."
Katherine asks how targets have changed since the pandemic and what types of locations and types of properties they are now looking at. Wyndham have seen strong results from their loyalty programme and the newly launched Wyndham Direct, targeting corporate travellers from small organisations and he predicts that while luxury will remain an important investment, economy is going to be big in the years to come.
An interesting point Dimitris makes, is how he sees destinations competing for the same traveller and remains optimistic for the future of travel and hospitality.
You can watch the latest In Focus episodes here.