Incorporating technology into all aspects of hospitality may make sense financially in the long term, but who will bear the cost and is this true personalisation – what does the customer really think?
In the first of this two-part episode, we’re exploring how businesses can operate and drive new revenues, enhancing the overall guest experience, using technology at different points of the customer journey.
And does the industry believe that technology can replace people, in a people industry?
Our events bring together leaders from all segments of the industry. Hear both sides of the story from our guests at The AHC, IHIF and R&R 2021.
In part-two we discuss how the perception of technology needs to change in order to implement tech effectively within our business strategies.
Mary Beth Cutshall, Amara Capital
Sophie Richard, M&L Capital
Jacques-Olivier Chauvin, Fauchon Hospitaltiy
Yasmine Mahmoudieh
Ramon Aragonés, NH Hotel Group
Stephen Cassidy, Hilton
Mike Baxter, House of Gods
Thomas Greenall, Bespoke Hotels
Hubert Viriot, YOTEL
Nick Northam, Aimbridge
Naomi Heaton, The Other House