The impact that COVID-19 is having on the hospitality industry is palpable. There is no time more important than right now to come together, share information, and discuss what this means for our future. As hospitality reopens in Europe, Katherine Doggrell discusses the customer experience with guest Martina Maly-Gärtner, Chief Operating Officer at Arabella Hospitality and we take a look inside The Grand Westin in Munich. Watch the latest In Focus episode here.
Video - In Focus