The guest is king says Diane Scott, Katten

Diane Scott AHC

“Now is the time for people to prove that they are customer centric and win their guest back, long term, not short term” Diane Scott, Senior Hotel Consultant at Katten Muchin Rosenman told Hospitality Insights.

Following a busy few months, Scott praised Katten’s response to lockdown and credited “brilliant avenues of communications and clear intentions going forward” to an on-going flow of work with new clients across the firm including the real estate and hospitality team.

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