Hyatt Hotels Corp. is launching a new global franchise and owner relations organisation that aims to advance care for owners and operators, enhance the guest and customer experience and support accelerated franchise growth.
In close consultation with its hotel owners and operators, Hyatt is dedicating focused resources to support this key stakeholder group in an effort to expand the franchise portfolio and increase property performance by further elevating Hyatt’s guest and customer personalisation strategy.
The group will be led by Hyatt veteran Jim Chu. In his expanded role as EVP global franchising and development, Chu will oversee the global strategy for owner/operator relations and development. He will continue to report to Chuck Floyd, global president of operations.