Mandarin Oriental appoints new chief commercial officer

Mandarin Oriental Wangfujing hotel

Mandarin Oriental Hotel Group has appointed Joanna Flint as chief commercial officer.

The position is a new one within the group. Flint will oversee the development and execution of its commercial strategy while also taking executive responsibility for all aspects of Mandarin Oriental’s customer experience. Flint will take over the responsibilities of chief marketing officer, Jill Kluge, who will retire in September.

Flint joins the company from Google where she worked across a number of general management and sales leadership roles, most recently as managing director - global partner business.

“We are delighted to welcome Joanna to Mandarin Oriental. Her global leadership skills, digital expertise and understanding of customer behaviour will strengthen our ability to innovate and enhance our position as a leader in the luxury market,” James Riley, group chief executive said.