Marriott International has created the Marriott Global Cleanliness Council to develop global hospitality cleanliness standards.
The company said that it would roll out a “multi-pronged platform to elevate its cleanliness standards and hospitality norms and behaviours to meet the new health and safety challenges presented by the current pandemic environment”.
Arne Sorenson, president & CEO, Marriott International, said: “We are living in a new age, with COVID-19 front and centre for our guests and our associates. We are grateful for the trust our guests have shown us through the years. We want our guests to understand what we are doing today and planning for in the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through the doors of one of our hotels, they know our commitment to their health and safety is our priority. It’s equally important to us that our associates know the changes we are making to help safeguard their health as they serve our guests.”
The Council is chaired by Ray Bennett, chief global officer, global operations, Marriott International, who said: “Through the council and scientific advice of experts, we are taking a thoughtful approach to set an even higher bar of cleanliness and develop new guest interaction protocols. The Marriott Global Cleanliness Council is focused on more than just disinfection across the hotel, we are providing a holistic approach designed to take care of our guests and associates.”
Marriott is rolling out enhanced technologies over the next few months, including electrostatic sprayers with hospital-grade disinfectant to sanitise surfaces throughout the hotel. In addition, the company is testing ultraviolet light technology for sanitising keys for guests and devices shared by associates.