Marriott International is launching a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels.
Marriott’s contactless services include mobile check-in and check-out, mobile key, mobile dining and mobile requests that let members make special requests for service and amenities through real-time messaging. The services are available through the Marriott Bonvoy app when members book direct.
“We are excited to unveil innovative new technologies to support our guests as travel continues to return,” said Stephanie Linnartz, president of Marriott International. “The pandemic has accelerated the demand for contactless services and we continue to evolve to meet the changing needs of our guests. The new offerings are an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by blending contactless services with dedicated in-person interactions.”