Marco Nijhof
Group Director of Hospitality & Guest Experience
Value Retail Management Ltd

Marco Nijhof is an accomplished multilingual senior executive/director within the international five star luxury hotel and hospitality industry, specialising in start-ups and brand creation for hotels - YOO Hotels & Resorts International (Design and lifestyle brands).

His experience includes Jumeirah Hotels in Dubai, Grand Hyatt's in Asia and Marriott Hotels in Europe, along with an outstanding track record in high-volume, multi-site operations on five continents. Marco is skilled in delivering strategic change and driving innovation/improvement with a strong focus on sales, marketing and revenue management; he has achieved exceptionally high levels of customer satisfaction in 18 countries by real engagement with multi-cultural workforces.

Speaking at International Hospitality Investment Forum

What Can Hospitality Learn from the Retail Industry?

Retail and hospitality are evolving towards a better use of space to provide an enhanced customer experience, and improve profitability. This interactive session will start with a keynote from a representative of a retail brand, followed by a discussion.