Frequently Asked Questions
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What is your health and safety policy to attend R&R 2021? 
R&R will be a COVID safe event, and therefore we are requiring all attendees to have proof of one of the following; an EU COVID Digital Certificate, NHS COVID pass or other valid certificates confirming one of the following:

i. complete vaccination with a vaccine authorized by the EMA at least 14 days prior to attendance. 
ii. recovery from COVID-19 more than eleven days ago and less than 180 days ago
iii. negative test result

What are the approved COVID vaccines? 
Only European Medicines Agency (EMA) approved vaccinations will be accepted. AstraZeneca, BioNTech-Pfizer, Moderna (2 doses) & Janssen/Johnson & Johnson (1 dose).  

What are the approved COVID tests?

Attendees who are not fully vaccinated or recovered (more than eleven days ago and less than 180 days ago) must obtain a negative test result before travel/attendance at the event. Approved tests include a NAAT Nucleic Acid Amplification Tests (RT-PCR, NEAR, TMA, LAMP, HDA, CRISPR, SDA, etc) taken within 72 hours before travel/attendance or an Antigen test taken within 48 hours before travel/attendance. 

How do I show proof of COVID-safe status? 
If requested onsite, you must be able to provide valid proof of your COVID-safe status (in English) and your ID. 

What are the COVID-related measures being implemented in Portugal?

Further details of Portuguese measures can be seen here and here.   

I need a COVID test before I can return home. Where can I get this?

Onsite testing will be available to all attendees at Tivoli from 13:00-14:00 on Tuesday 26th October in the medical office next to Aquarius meeting room in the main hotel. PCR tests cost €100 and results will be received within 24 hours. Antigen tests cost €45 with results in 12 hours. Payment can be made by cash or card. Please collect a form from the R&R registration desk to complete before your test.

Alternatively, the nearest COVID testing centre is SYNLAB Vilamoura, Vilamoura Marina, 8125-409 Vilamoura, a 13-minute walk or 8-minute drive from Tivoli Marina Vilamoura. This walk-in testing centre is open 18:00-20:00 everyday. A drive-through testing centre is also available here, a 5-minute drive from Tivoli and is open 09:00-12:00 everyday (taxis are allowed). No pre-booking is required. 

I’m concerned about data protection regarding my personal health information. How do you store the information about my proof of vaccination?  
By submitting this form you are agreeing to the sharing of this information with the public health authorities to comply with the requirements of Portuguese government measures. Information will only be collected by Questex’s relevant partners and shared with public health authorities and/or venues in the case of justified need. For further information please view our full policy here.  

If I test positive before R&R and must isolate, will I be able to get a refund?  
No refunds are available per the Terms and Conditions. You will be offered a credit for the 2022 event. 

If I am told I’m a close contact of someone that tests positive before the event, can I attend? 
No, we would expect you to follow local Government guidelines in relation to quarantine as a close contact and that you do not attend R&R. 

If I feel unwell before or during the event, what should I do? 
You must not enter the event venue if you feel ill or display any symptoms of COVID-19 (e.g. coughing, fever, a runny nose, or loss of sense of smell or taste), or if you have been exposed to someone with a suspected and/or confirmed case of COVID-19 in the previous 14 days. If you develop symptoms whilst inside the venue, please report to the onsite medic, via the registration desk, and follow their instructions. 

What are your mask requirements on-site at R&R? 
You must wear a face mask at all times within the event (exhibition, conference, meeting rooms etc), other than when consuming food and drink. Unless you are medically exempt and can provide a doctor's note when requested (in this case a different coloured lanyard will be provided).   

We also recommend the use of face masks in other areas of the hotel including the evening receptions, although this is not mandatory. 

Will masks be provided at R&R? 
Delegates are encouraged to bring their own surgical masks however, there will be onsite provision to replace lost masks. Hand sanitiser will be provided throughout the venues.  

What are the entry requirements for travel into Portugal? 
Please check the entry requirements into Portugal from the country you are travelling from, and for your return journey before you travel. Please click here, here and here for useful information regarding entry requirements into Portugal and please ensure you complete this Passenger Locator Card before your arrival.   


For further information on the Questex Be Safe commitment and R&R in-event health and safety policies, please click here