Michael Heyward is the Founder of the consulting business, Heyward Group, focusing on the development of high performing teams. World class tools are used to develop team members as individuals, develop as a team and provide business processes that support the transformation. From behaviour profiling for career development, digitising business processes for improved productivity and Radical Collaboration workshops to transform the way teams work together.
Working at all levels of professional development: from Graduate and Post Graduate, as a consultant Lecturer at Glion Institute of Higher Education. Development of the L+R Hotels graduate fast track program. Course Director for the highly successful AccorHotels Leadership program, developing high potential middle managers into first time Hotel General Managers. Executive development, Business Acumen training for General Managers, the 72 hour Team Challenge, coaching and mentoring from global corporations to entrepreneurs.
Michael has over 25 years of experience in Hotel Operations and Revenue Management, across Europe, Asia and the Pacific, including Starwood, Accor and IHG. Building highly successful revenue management teams in the Asia Pacific region and Europe, many of whom have gone on to lead successful teams of their own, has been a particular highlight. With a proven track record for delivering market out performance and developing teams of highly skilled, diverse, competitive people, working in complex environments.
Speaking at Profit Talks
Though leisure travel has helped cushion the blow, there is worry that business travel may never be back to pre-pandemic volumes. How segmentation will impact the bottom line and addressing the cost of customer acquisition.