Efficiencies from technology ‘crucial’


Now was the time when efficiencies from technology become “crucial, particular when you possibly have a leaner workforce or one taking on multiple roles”, according to HOSPA CEO Jane Pendlebury.

Improved technology was likely to drive leaner operations, after back-office functions were seen to be lagging behind customer-facing products.

In a webinar hosted by HOSPA, Paul Fitzgerald, CEO, iNUA Partnership, said: “We’re strong disciples of lean thinking and being lean and we’re pushing

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