UK hoteliers offer support to NHS – Join their initiative

Hospital pic resized

As UK hospitals and care facilities are continuing to struggle with capacity due to the current wave of COVID-19, a group of UK hoteliers have been calling for the government and NHS trusts to work with them to accommodate patients in safely adapted hotels.

Register your support here

Jonathan Maxwell, Founder of the Process C-19 initiative, says ‘Process C-19 was established as a not-for-profit organisation during the Covid-19 pandemic crisis. It was founded by leaders from hospitality, medicine and infrastructure to work with hotels to help increase capacity in the NHS. We believe that hotels can act as a crucial pressure value for hospitals, serving to help with discharge, rehabilitation and even outpatients’. 

As part of this initiative, Best Western CEO Rob Paterson has offered NHS Trusts a solution ‘to provide immediate and enduring help within the context of the very severe shortages of capacity for acute trusts up and down the country caused by the current pandemic.’ This solution offers repurposed hotel sites to provide a clinically-led service including appropriate clinical and care arrangements, cleansing and infection control, patient monitoring, fully compliant PPE, provision of dietary services and food, clinical waste management, medication support and admission and discharge arrangements.

During the first wave of the Covid-19 pandemic, Patterson says ‘we established a group including Medical experts and Business Leaders providing Hotel assets, logistics, legal and insurance representation and Medical Staffing solutions. The team has developed solutions that can provide NHS Trusts with additional beds and step-down capacity within hours of commissioning so that scarce resources can be freed up to address the unprecedented patient demand created by the pandemic. Our Hoteliers are already providing self-isolating accommodation units for early discharge patients (Covid positive and non-Covid positive), Homeless, NHS staff and other community needs. The offering can include 3 meals a day and Covid secure transportation if required. Staffing requirements can be fulfilled by our partners via existing frameworks.’

Hospitality company the London Hotel Group was able to deliver the initiative’s first results, having opened the Best Western Plus London Croydon Apart Hotel to accepting Covid+ Clients referred from the NHS and Local Authorities in self-isolation accommodation units. CEO Meher Nawab says ‘We would like to continue supporting the NHS and Local Authorities nationwide and have many hotel owners who would like to support the cause in a similar way.’.

Oxsana Hospitality, a membership organisation within the UK hospitality industry, also supports the initiative: 'Oxsana has 185 hotels across the UK that are ready, willing and able to collaborate and join the fight against the Covid 19 virus' says Chairman Al Malik. 'We sincerely believe hotels can play a huge role during these incredibly challenging times to hel take some of the strain off the NHS and help them to continue to be the most effective and respected health service in the world.' Eching his partners in Process C-19, Malik adds 'We will be forever grateful for the exceptional sacrifices, commitment, and compassion shown by the NHS staff, carers and key workers delivering excellent care and support on the frontline.' 

To date this initiative has only received uptake from a handful or NHS trusts, while hospitals and care facilities around the UK are still struggling to meet their patients’ needs. Pressure needs to be put on the Government and the NHS to consider this offer and let the UK hospitality industry support them in the fight against COVID-19.

Questex Hospitality & Travel Group are gathering as many signatories as possible and urge you to lend your voice in support of this initiative at this critical time. Over 40 hoteliers (see below) have already shown their support to the initiative.

Thank you for your solidarity with hospitality.

Ali Alkateb


Kensington Hotels

Ali Sadrudin


Red Lion TruckStop

Al-Karim Nathoo

Managing Director

4C Hotel Group

Al-munir Malik


Oxsana hospitality

Amin Jamani


Bakers Hotel LLP

Amin Merali


Treats Investments Ltd; London Metro Hotels Ltd

Areef Datoo


Comfort Inn Edgware Road

Azim Kanji


Carlton hotel

Brian Keane


Cameron ventures group

Daniel wilson



Gail Treadwell

Sales Director

First Inn Group

Hanif Bhimji


Kaz Hotels

Heidi Lisa Asaria


Elysee Hotel Ltd

Hussein Sunderji


EQ Hotels Ltd

Karim Nanji


Vegas Hotel

Karim Nasser


Red Lions Estate

Katherine Doggrell


NewDog PR

Kishor Majithia


Avantis Hotels Ltd

Mahmood Badrudin

Managing Director

Lancaster Court Hotel

Minhaz Manji

Managing Director

First Inn Group

Mohamed Lalji


Primrose Estates Limited

Mr Pranay Paw

Managing Director

JDP Hotels Ltd

N. Kanji


Colliers Hotel

Nadeem Boghani

Vice Chairman

Splendid Hospitality Group LLP

Naela Bhsnji


Parkside Hotels Ltd

Nazim Manji


Clubhouse Hotels

Nazmin Kassam


Dover Hotel

Neill Stockill

General Manager

Prince Hotels Ltd

R A Ismail


The Brompton Hotel

Shelina Shamji


Sunhope Ltd T/A Hotel Lily

Shiraz Jivraj


Crescent hotel

Tasneem Watson


Rutland Hotel

The Broadway hotel


Wise wave ventures limited

Vinayak Girgune

Area General Manager

Park Grand hotels

Yasmin Shaikh

PR Manager

The Montcalm London

Zaheed Nizar


Landlet Holdings

Zamir Hirji


Ashley Hotels

Zul Karim


Sprigbest Ltd