Customer Experience

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Investor Sentiment

Investor Roundtable: Despite challenges, positive investor sentiment for the long term in UK hotels

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A group of hotel investors and owners active in the UK market joined a roundtable at the AHC Reimagined, where they discussed the challenges of recovery of the hotel sector, and how hotels will always remain an attractive asset class to investors.

The Latest

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    Insight

    The guest is king says Diane Scott, Katten

    “Now is the time for people to prove that they are customer centric and win their guest back, long term, not short term” Diane Scott, Senior Hotel Consultant at Katten Muchin Rosenman told Hospitality Insights.
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    Insider

    Hotels – Don’t Screw This Opportunity Up

    This week's Insider is Alexi Khajavi, who recently traveled from the UK to the US and shares his thoughts on the travel and hospitality experience.
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    Customer Experience

    Study: To build guest rapport, emphasise emotion

    According to new research from the Universities of East Anglia (UEA), Bath and West of England, hotels should build an emotional attachment with tourists when communicating during crises such as the COVID-19 pandemic if they are to encourage them to return.
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    Video - In Focus

    In Focus: The Impact of COVID-19 on Hospitality with Martina Maly-Gärtner

    The impact that COVID-19 is having on the hospitality industry is palpable. There is no time more important than right now to come together, share information, and discuss what this means for our future. As hospitality reopens in Europe, Katherine Doggrell discusses the customer experience with guest Martina Maly-Gärtner, Chief Operating Officer at Arabella Hospitality and we take a look inside The Grand Westin in Munich.
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    Video - In Focus

    In Focus: The Impact of COVID-19 on Hospitality Episode 14

    The impact that COVID-19 is having on the hospitality industry is palpable. There is no time more important than right now to come together, share information, and discuss what this means for our future. Julie Rey-Gore and Katherine Doggrell join us this week with guests Martina Maly-Gärtner, Chief Operating Officer at Arabella Hospitality and Margarida de Ordaz Caldeira, Executive Board Director EMEA Chair at Broadway Malyan to discuss the customer experience as hotels reopen in Europe and the impact on design and development. Watch the full In Focus Series here.